Exchanges & Store Credit

We want your little one’s shoes to be just right. If the size, colour or style isn’t quite right, we’re happy to help with an exchange or store credit.

14-Day Exchange Window

You have 14 days from the date your order is delivered to request an exchange or store credit.

To be eligible, shoes must be:

• unworn and unused;
• in their original condition;
• returned with any original tags or inserts; and
• returned in their original packaging.

We recommend trying shoes on indoors on a clean surface until you’re happy with the fit.

Proof of purchase may be required.

Exchanges

If you would like a different size or colour, please contact us at hello@lumimove.sg within 14 days of receiving your order.

Exchanges are subject to stock availability.

For change-of-mind or sizing exchanges, the customer is responsible for the cost of returning the original pair to us. Once your return has been received and approved, LUMI Move will cover the delivery cost of sending your replacement pair within Singapore.

Items returned without contacting us first may not be accepted.

Store Credit

If you prefer not to exchange your item, eligible returns may be issued as LUMI Move store credit.

Store credit will be issued once the returned item has been received and inspected.

Change of Mind

We do not offer refunds to the original payment method for change-of-mind purchases, including where you change your mind about the size, colour or style.

Eligible change-of-mind returns may instead be exchanged or issued as store credit in accordance with this policy.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your shoes are faulty or damaged, or you receive the wrong item, please contact us as soon as possible at hello@lumimove.sg with your order details and, where helpful, photographs of the issue.

For eligible faulty, damaged or incorrect items, LUMI Move will cover the applicable return shipping costs and work with you on the appropriate remedy.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under applicable consumer law.

How to Request an Exchange or Store Credit

Please email hello@lumimove.sg with:

• your order number;
• the item you would like to return; and
• whether you would prefer an exchange or store credit.

We’ll reply with instructions on how and where to return your shoes.

Please do not send items back before contacting us.

Questions?

If you have any questions about an exchange, store credit or your order, contact us at:

hello@lumimove.sg