Our Perfect Fit Promise
We want your little one's shoes to be exactly right. If something's not working, we're happy to help with an exchange or store credit.
Exchange & Store Credit Window
You have 14 days from delivery to request an exchange or store credit.
Shoes must be unworn, unwashed, in original condition and returned in their original packaging.
Exchanges
Need a different size or colour? We'll happily exchange your shoes, subject to availability.
Email us at hello@lumimove.sg with your order number and we'll guide you through it.
You'll cover the postage cost of returning the shoes to our nominated return address. Once received and approved, LUMI Move will cover the delivery of your replacement pair.
Store Credit
If you'd prefer not to exchange, or your preferred size or colour is unavailable, we can issue store credit for the value of the returned item.
We do not offer refunds for change of mind.
Faulty or Incorrect Items
If your shoes arrive faulty, damaged or incorrect, please contact us with your order details and photos. We'll cover return shipping and arrange the appropriate replacement, store credit or refund.